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Refunds Policy: If you have any questions about the content or terminology relating to the reports offered on this site, please call ParcelQuest Customer Service at 844-893-7216 (8:00 to 5:00 PST, Monday – Friday) for clarification prior to authorizing a purchase. If you feel you have received an item in error, please call Customer Service. Refunds and/or replacement products will be offered at ParcelQuest's sole discretion based on a review of the circumstances.

ParcelQuest Lite is a product of ParcelQuest, a private corporation working with your county to provide property data access to county residents. ParcelQuest Lite is not intended for individuals or businesses who require large quantities of county data. Users of ParcelQuest Lite are limited to 50 searches and 25 parcel maps per month. ParcelQuest provides much more powerful tools on a subscription basis for individuals or businesses that require county data on demand or in volume.

You may access ParcelQuest Lite and view parcel detail without fee, within the limits stated above. The information presented is complete to the extent your county collects, enters into their database, and releases the data. ParcelQuest cannot edit or amend the county data in any way. Although county property records as provided by the county directly are in the public domain and can be accessed by anyone, ParcelQuest incurs significant costs to compile and process the data and develop and support the systems that deliver the data. Therefore, all content as provided by ParcelQuest Lite is the copyrighted work product of ParcelQuest. Document images and reports, many of which rely on data from additional sources other than the county, can be purchased through ParcelQuest Lite and delivered by email attachment. For more information on ParcelQuest's data services: 888-217-8999

This privacy statement discloses the privacy practices of ParcelQuest.

Information Collection and Use

ParcelQuest collects information at various points, including personally identifiable information. ParcelQuest may obtain personally identifiable information by companies that refer users. We may also require credit card account information to secure purchases made by users.

We collect this information in order to conduct business, improve our performance and functionality, service and support our users, and notify users about changes in our business.

If you choose not to provide us information, you may not be granted access to some or all of our products.

Registration

We request information from the user in order to process an order. A user must provide contact information (such as name, email, and shipping address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

In order to access reports, you will be required to complete the order form or contract and forward it to ParcelQuest. You will be asked to complete this registration form on-line, or by fax or postal mail. Applications may be subject to a business credit evaluation.

Data Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our website.

Third-Party Intermediaries

We use an outside credit card processing company to bill users for goods and services.

Changing Personal Information

This site requires you to register to access or purchase products, and you are responsible for ensuring the accuracy of the information provided, including billing address and payment information.

Our Commitment to Accessibility

ParcelQuest is committed to ensuring that our digital products and services are accessible to all users, including people with disabilities. ParcelQuest Lite provides property data to the public through county assessor websites across all 58 California counties, and we recognize our responsibility to ensure that this critical public information is available to everyone.

Conformance Standard

We are working to conform with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, consistent with the requirements of the Americans with Disabilities Act (ADA) Title II rule for web content provided by state and local governments.

What We've Done

Completed comprehensive manual and automated accessibility audits of our platform
Remediated all identified accessibility barriers from our initial audit
Achieved full conformance on automated accessibility scanning of our source code
Implemented ongoing accessibility testing as part of our development process

Scope

This statement applies to ParcelQuest Lite, the property search and data platform available at county assessor websites throughout California.

Feedback and Contact

We welcome your feedback on the accessibility of ParcelQuest. If you encounter a barrier or have difficulty accessing any part of our platform, please contact us:

Online: Report an Accessibility Issue
Email: accessibility@parcelquest.com
Phone: 1-844-893-7216

We will respond to accessibility requests within 2 business days. If you need immediate assistance accessing property data, please call us and we will provide the information through an alternative format.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review and update our platform to maintain conformance with WCAG 2.1 AA. We incorporate user feedback to identify and resolve barriers as they arise.

Last Updated: April 17, 2026

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